Support
Questions, and how to reach Herald
Herald has no accounts, so help comes by email. Herald will never ask you for your log.
Write to Herald
support@
In Herald, Settings › Help › Report a problem writes the email for you, with your Herald version and device, and nothing from your log.
Questions people ask
Is Herald free?
Yes. Logging, check-ins, your medications and reminders, the heads-up, trusted contacts, your seizure action plan and a spreadsheet of your log are free. Herald Plus adds Patterns, Care's Plus pages and your appointment report.
Does Herald call emergency services?
No. Herald never calls anyone and isn't an emergency service. A heads-up tells the people you chose and shows when your plan says to call for help. For an emergency, call your local emergency number.
Can Herald detect a seizure?
No. Herald records what you tell it and describes what you logged. You start a heads-up yourself, or someone with you does.
Where is my log kept?
On your devices. If you turn on iCloud, a copy is sealed with a key only your devices hold and kept in your own iCloud, so Herald can't read it. Herald has no servers that keep your log.
What if I lose my iPhone?
With iCloud on, your log comes back when you set up Herald on your new iPhone with the same Apple Account. Without iCloud, a backup file you saved in Settings › Your data brings it back.
Who else can see my log?
No one, unless you share. Trusted contacts see heads-ups, your plan and where your rescue kit is. A report goes only to whoever you send it to.
Does Herald work with Apple Health?
If you like. Herald can read your medications, doses and sleep from Health as you look at them, without keeping a copy, and add what you choose, such as State of Mind.
Do my supporters need Herald?
Yes, on an iPhone, iPad, Mac or Apple Vision Pro, and it's free for them. You send each one an invite link from Settings › Trusted contacts.
How do I cancel Herald Plus?
In Settings › Herald Plus, or in your Apple Account's subscriptions. Nothing you entered with Plus is deleted.
How do I delete everything?
Settings › Your data › Delete everything deletes your log on this device, in iCloud and on your other devices. It can't be undone.
Which devices and languages?
iPhone, iPad, Apple Watch, Mac and Apple Vision Pro, in English, Spanish, French, German, Italian, Dutch, Portuguese and Norwegian.