Terms of use

Updated October 20, 2026 · Also in Herald, in Settings › Help › Terms of use

What Herald is

Herald is a personal journal for people with epilepsy: you keep a record of seizures, auras, medications and daily life, Herald describes what you logged, and you can share it with people you choose and your clinician, let them know with a heads-up you start yourself, and follow your own seizure action plan.

Herald does not detect or diagnose seizures or independently prescribe medication or doses. Patterns describe recorded information and do not establish causes, predict an event or recommend changes to treatment. Educational pages provide general information. Automated wording and reports can contain omissions or errors; check them against your entries before sharing or relying on them.

Not an emergency service

Herald does not detect seizures or automatically call emergency services. A heads-up must be started by a person. Delivery to approved contacts is not proof that anyone has seen it or will respond.

Notifications, alarms, Live Activities, location and sync depend on devices, settings, power, connectivity, Apple and the relay. They can be delayed, inaccurate, silenced or unavailable. Capabilities differ by device and system version. Keep another way to seek help; do not wait for an alert or response when help is needed.

In an emergency, use a suitable phone or other available means to contact the local emergency service. Some devices cannot make emergency calls. Any emergency number displayed by Herald may depend on a location or country setting that is unavailable or incorrect.

Your seizure action plan and first aid

Your action plan contains instructions you enter. Prepare and review it with your clinician. Herald displays it and can issue timed prompts from its saved instructions, including rescue steps and a time to call. Herald does not validate the medical appropriateness, accuracy or currency of the plan, and a timer does not establish that its triggering clinical condition has occurred.

Without a customized call time, Herald uses a five-minute reminder based on published seizure first-aid guidance. Its timer measures time since the heads-up was started, which may differ from actual seizure duration. Five minutes is not a universal waiting period: urgent circumstances can require help earlier. Follow appropriate first aid and your clinician's plan rather than waiting for Herald's timer.

Who can use Herald

By affirmatively accepting these terms in setup, you agree with Done Marketing, Inc. to use Herald on these terms. Direct users must be at least 13 and have legal capacity to agree, or the agreement and permission required from a parent or legal guardian. For a child under 13, a parent or legal guardian must operate Herald to record the child’s information; Herald is not offered for direct use by that child. The adult must have authority to record and share the information. Local age, contract and health-data rules still apply. Apple age information and self-certification do not override those rules.

A supporter's Herald is for people who've been invited by someone they know.

Your log, your devices, your keys

You retain rights in your entries. We do not claim ownership of your journal or receive its decryption keys. Keep devices and backup passphrases secure. Lost keys, storage failures or deleted backups can make information unrecoverable. Exports and ordinary device backups are separate copies; removing an app or stopping sharing cannot recall copies already received by others.

Herald can only be as reliable as the devices it's on. Keep them updated, charged and with Herald's notifications allowed.

Trusted contacts

Invite only appropriate people who have agreed to receive the information. Review the sharing controls, including any plan details enabled by default. Removal stops future authorized access after the change takes effect but cannot erase what a contact has already read, copied or exported. Shared medical instructions should be reviewed for accuracy and suitability with the relevant clinician.

As a supporter, use shared information only for the purpose the person authorized, protect it from others and respect changes to their choices. Being a trusted contact is not a monitored emergency-response service or a guarantee of availability.

Herald Plus

Apple processes payment, renewal and cancellation under the terms for your storefront. Monthly and annual subscriptions renew unless canceled before the applicable renewal deadline. To avoid renewal, cancel at least 24 hours before the period ends; for a trial, cancel at least 24 hours before it ends. Manage the subscription through Settings in Herald Plus or your Apple Account's Subscriptions settings. Refund requests may be made through reportaproblem.apple.com or any other route required by law. Deleting Herald does not cancel payment.

The purchase screen and Apple confirmation identify the product, billing period, full price and any eligible trial. A trial converts to the disclosed paid subscription unless canceled in time. Eligibility is determined by Apple. Access after cancellation follows the purchase terms; do not assume unused trial time remains. Family Sharing depends on the product and Apple settings. Optional one-time support purchases unlock no feature and are not subscriptions or charitable donations.

Logging, check-ins and History, Medications, About epilepsy, heads-ups, trusted contacts, the action plan and a spreadsheet of the journal remain free. When Plus ends, previously entered Plus information remains readable; adding, editing and some associated reminders stop. Existing rescue-kit location and expiry notices continue as described in the product. Review your reminders before access ends. These statements describe product access, not a safety guarantee.

Prices may change through Apple subject to applicable notice, consent and cancellation rules; a displayed new price does not authorize charges contrary to those rules. Mandatory rights to refunds, withdrawal, conformity, repair or other remedies remain available. Responsibility is determined by applicable law and the storefront transaction; these terms do not assign every consumer obligation exclusively to Apple.

The one-time Plus purchase

The one-time Plus purchase provides Plus access for as long as Herald is offered and supported. Lifetime refers to that service period, not your lifetime. It does not renew or promise perpetual availability, support or compatibility with future devices. If Herald is discontinued or a material paid feature is withdrawn, we will give appropriate notice and honor mandatory cancellation, refund and other consumer rights. This definition does not retrospectively reduce rights from an earlier purchase. Buying it does not automatically cancel a separate subscription; cancel that subscription to avoid further renewal charges.

Apple's terms

Apple's applicable Licensed Application End User License Agreement governs the app license unless a valid custom EULA is specified for the storefront. These terms supplement that license for Herald's services and do not remove Apple's required provisions or mandatory consumer protections. Done Marketing, Inc. is responsible for Herald and its support. Apple and its subsidiaries have third-party-beneficiary rights to the extent provided in the applicable license.

Using Herald fairly

Do not misuse Herald or its relay, contact people without permission, access another person's information without authority, or interfere with service security. Do not reproduce or commercially redistribute the software without permission, except where applicable law or an applicable open-source license permits it.

Ours and others'

Rights in Herald's software, brand and original materials belong to Done Marketing, Inc. or its licensors, subject to applicable law. Third-party fonts, icons and other licensed assets remain subject to their own licenses and notices. Your entries remain yours. Providing a report to a clinician does not make Herald their clinical record system.

What we can promise

We use reasonable care in providing Herald. Subject to mandatory rights, we do not guarantee uninterrupted service, delivery at a particular time, error-free output or compatibility with every future device or system. Any exclusion or limitation of liability applies only to the extent valid under the law governing your claim. Nothing here excuses obligations the law makes mandatory.

Nothing excludes or limits liability that cannot legally be excluded, including applicable liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, intentional misconduct or gross negligence where protected, and mandatory consumer remedies.

Changes

We may update Herald and these terms for legitimate reasons such as functionality, security or legal requirements. We will give appropriate notice of material changes and obtain consent where required. Changes do not retrospectively remove accrued rights. If a change materially affects a paid service, any mandatory cancellation, refund or other remedy remains available. You may stop using Herald; cancel a subscription separately if you want renewal to stop.

The law

Subject to mandatory law, California law governs these terms without depriving a consumer of protections or court rights that cannot be waived in their place of residence. No arbitration requirement, class-action waiver or exclusive distant venue is imposed by this clause.

Third-party services and privacy

Apple services and external websites have their own terms and availability. Our privacy policy explains Herald’s processing and your choices. Acceptance of these terms is separate from any consent required for sensitive information or optional features.

Contact

Done Marketing, Inc., a California corporation, 440 N Barranca Ave, Unit 8081, Covina, CA 91723, United States. Email: support@heraldjournal.app.